I am booking for a group of 10 or more people. How can I do so?
Please fill in the ‘Groups’ form on our website.
Which methods of payment can I use?
We accept cash, as well as VISA and MASTERCARD credit cards. Credit card payments do not incur extra fees.
Is it possible to book without a credit card?
Unfortunately, we do not accept bookings without a valid credit card.
Can I book a smoking room?
We do not offer smoking rooms. Our hostel is 100% non-smoking.
I wasn’t able to book with you, which other hotels/hostels do you recommend?
We are members of ‘Hiphophostels’, a group of hostels and hotels. We invite you to consult our offers on the group’s website www.hiphophostels.com or on Facebook.
You will notice that each hostel is distinctive, offering a unique atmosphere and individual room layouts and facilities.
You distinguish yourselves as a "budget hotel" and a "hostel" at the same time?
In fact, we offer the option of private rooms with en-suite bathrooms (as in a budget hotel) as well as the option of beds in communal dormitories (as in a hostel).
Arrival at the hotel:
How do you get to the hotel?
Consult our practical information section (see link).
What information and documents should I provide on my arrival?
Proof of identity (passport, ID card, drivers’ licence) and a valid credit card.
What time is check-in?
Reception is open 24/7 so you can check in whenever you arrive. Our rooms are ready for new arrivals as of 4pm.
What time is check-out?
Check out is at 11am.
Do you have a luggage storage room?
Yes, of course. Don’t hesitate to use it if you arrive before your room is ready, or if you wish to leave the hotel after check-out.
Do you lock visitors out of their rooms during the day?
Our room staff work between 10am-5pm, but you can still access your room at any time .
What about Internet and Wifi?
We have Internet points available to use at your disposal, at the following rates: 1€ for 15 minutes, 1.50€ for 30 minutes and 2.50€ for an hour. Wifi is free.
Do you have a kitchen?
Absolutely. You can use it whenever you wish between 11am-10.30pm. (or 24/7 with hostel’s permission).
Are sheets and towels included?
We provide sheets at no cost. If you are in a communal dormitory you can rent towels for 1€.
Are there lockers in the rooms?
There are no lockers in the rooms but we do have them at reception. We also have a safe at reception if you wish to leave your passport in the hostel, for example. We have a large luggage room, as well, where you can leave your suitcase for the day or night if you would prefer not to leave it in your room.
Would you be able to organize airport transport for me?
With pleasure. Just ask the receptionist in charge that day.
Would I be able to get hold of tickets for Disneyland or other tourist sites at the hostel?